Result: Reduce absenteeism by 10%

Result: Reduce turnover rate of high performers by 15%

Result: Grow the team by ~100 employees/quarter

Result: Increase employee tenure by .25 years

Result: Reduce cost per hire by $150/candidate

Result: Increase employee net promoter score to 8.5

Result: Increase percent of employee referral hires by 10%

Result: Implement a health and wellness program and reduce organizational insurance cost by 15%

Result: Receive 80% green scores on the employee health index

Result: Lengthen employee tenure from 2.8 years to 3.5 years

Result: Enhance Glassdoor rating from 3.5 stars to 4 stars

Result: Increase number of bilingual hires by 30%

Result: Increase international hires by 3 people per quarter

Result: Increase application rate of employees with targeted skill sets by 33%

Result: Reduce voluntary attrition of top performers (those who have earned > 4 on annual performance review) by 20%

Result: Reduce time to hire by 10 days

Result: Increase application rate by 33%

Result: Increase average CX training test scores by 2 points

Result: Reduce average number of customer complaints by 25%

Result: Decrease customer support costs as a percentage of revenue by 10%

Result: Achieve a 90% customer issue resolution rate