Result: Increase the number of inbound calls handled by representatives from 45 to 55

Result: Reduce overhead costs by 22%

Result: Reduce administrative costs by 25%

Result: Decrease the amount of returned goods by $350

Result: Increase the one-touch resolution rate by 15%

Result: Increase the internal email read rate by 25%

Result: Reduce the number of support tickets by 20%

Result: Increase invoice accuracy by 20%

Result: Increase accounts receivable turnover by 35%

Result: Reduce the payment error rate by 25%

Result: Decrease the number of budget iterations from 3 to 2

Result: Increase the Net Promoter Score to 7.6

Result: Decrease average resolution time from 6 minutes to 4 minutes