Delivered Relevant, Exceptional Client Experience
We worked with a large contracting company to revamp its traditional strategy to a more adaptable model focused on delivering relevant, exceptional client experiences. In a minimally-differentiated industry struggling with commoditization, we focused the company on building advantages around activities that provided value to its clients.
We empowered project teams with tangible insights and actionable tools through our client experience development programs. These tools were adopted by the frontline employees, increasing repeat business, reducing operational issues, and improving overall employee engagement.
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