Category Archives: Research & Insights

Why New Year’s Resolutions Don’t Work & What To Do Differently

With 2018 looming before us, many people are turning their minds to making the inevitable list of New Year’s resolutions. While every magazine cover and internet article might be proclaiming the merits of committing yourself to hard core goal setting, it is rather telling that though the gyms are packed the first week in January, […]

Delivering Value Through a Robust Customer Experience

Customer experience is the business buzzword of the moment. According to a Forrester report, 72% of companies say that improving customer experience is their top priority for 2017. In fact, out of the $30B annually invested in corporate training in the U.S., the bulk is concentrated in leadership and customer service skills development. As customers […]

Encumbered Incumbents: How Startups are Changing the World

Business as we know it is on the verge of revolution.  While much of my research focuses strictly on the transformation occurring within the construction & infrastructure industry, the progressive market shift is impacting industries across the board. Companies that carved out a future by relying on a history are becoming overshadowed by budding, nimble […]

Being a Cultural Navigator

Business owners, managers, and other corporate leaders should already know that in order to be effective, it is necessary to be able to see obstacles and tasks from many different perspectives. But as workplace diversity continues to grow and change the cultural makeup of many industries, it will only become a more important skill. Someone […]